This Privacy Policy explains how Labö Made, operated by LUXDIARY LTD, collects, uses, discloses, and protects your personal information when you interact with our website: labomade.sumupstore.com (the “Site”).
We respect your privacy and are committed to complying with all applicable data protection and privacy legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Labö Made is a trading name of LUXDIARY LTD, a company registered in England and Wales (Company No. 15814021).
1. Who We Are
For the purposes of data protection legislation, LUXDIARY LTD is the data controller of your personal data collected through this Site. In some cases, our partners such as SumUp and delivery providers act as data processors.
You may contact us through the contact form on our website or by email at luxdiary2024@gmail.com.
2. What Data We Collect
a. Order Information
We collect:
- Name
- Billing and shipping address
- Email address
- Phone number (if provided)
- Order notes or customisation instructions
- Payment information (note: full card data is never stored; payment is processed securely via SumUp)
b. Device & Usage Information
Automatically collected data includes:
- IP address
- Browser and device type
- Operating system and time zone
- Referring pages and interactions (clicks, time on site)
- Cookie data
c. Cookies and Similar Technologies
Cookies are small files placed on your device to help our Site function properly and provide analytics. You can manage or disable cookies in your browser settings.
3. Lawful Basis for Processing
We process your data under the following legal grounds:
- Contractual obligation - to fulfil your purchase
- Legitimate interest - to improve services, prevent fraud, and protect our business
- Legal obligation - to meet regulatory and tax requirements
- Consent - for optional communications (e.g. newsletter, if used)
4. How We Use Your Data
We use your personal data to:
- Process and fulfil orders
- Deliver goods to your chosen address
- Communicate with you regarding your order
- Respond to your queries
- Prevent fraud and abuse
- Improve and analyse our website performance
- Maintain legal and financial records
We do not use your data for marketing purposes without your explicit opt-in.
5. Disclosure of Your Information
We may share your data with:
- SumUp - to operate our store and securely process payments. SumUp's policy: https://www.sumup.com/en-gb/privacy/
- Courier providers - to deliver your order
- Accountants, IT support, or legal advisors - if necessary
- Law enforcement or regulators - if legally required
All third parties are contractually obligated to protect your data and use it only for the specified purposes.
We do not sell or rent your personal data to any third party.
6. Data Security
We implement appropriate security measures including:
- SSL encryption
- Secure payment via trusted third parties
- Controlled access to customer data
- Monitoring for fraudulent activity
Although no method is 100% secure, we continuously review and update our security practices.
7. Data Retention
We retain your data only for as long as necessary, including:
- Order and payment records: kept for at least 6 years as required by tax law
- Customer communications: retained as long as needed for support
- Consent-based data (e.g. marketing): retained until you withdraw consent
Once data is no longer needed, it is deleted or anonymised securely.
8. Your Rights
You have the right to:
- Request access to your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data under certain conditions
- Restrict processing in specific circumstances
- Object to processing based on legitimate interest
- Request data portability
- Withdraw any consent you’ve given
To exercise these rights, contact us using the form on our Site or by email.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) via https://ico.org.uk/.
9. International Transfers
If your data is transferred outside the UK or EEA, we ensure:
- The recipient country has an adequate level of protection
- Or, appropriate safeguards (e.g. Standard Contractual Clauses) are used
- And, data is processed securely and lawfully
10. Children’s Privacy
This Site is not intended for users under the age of 16. We do not knowingly collect personal data from minors. If you believe we have done so, please contact us for immediate deletion.
11. Links to Other Sites
Our Site may link to external websites (e.g., delivery tracking). We are not responsible for their privacy practices. Please check those sites' own privacy policies before using them.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. Updated versions will be posted on this page.
Use of the Site after changes are posted implies your acceptance of the updated policy.
13. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or your data, please contact:
LUXDIARY LTD (trading as Labö Made)
Email: luxdiary2024@gmail.com
Intagram: labo_made
Based in Manchester, United Kingdom