These are the terms and conditions governing the use of the website labomade.sumupstore.com (the “Site”) and the purchase of products through this Site. Labö Made is a trading name of LUXDIARY LTD, a company registered in England and Wales (Company No. 15814021).
By accessing or using this Site or placing an order, you agree to be bound by these Terms & Conditions.
1. Definitions
- “We”, “us”, “our” means Labö Made, trading under LUXDIARY LTD.
- “You”, “customer”, “buyer” means any person or entity accessing the Site or placing an order.
- “Products” means the items offered for sale on this Site.
- “Custom or personalised items” means products modified or made to customer specifications, including but not limited to patches with names, designs or text.
2. Contract Formation
- A legally binding contract exists between you and us only when we have processed and dispatched your order.
- By placing an order, you confirm that you:
- Are legally capable of entering into contracts
- Are at least 18 years old or have the consent of a guardian
- Provide accurate and truthful personal information
- Are not impersonating another person
3. Ordering and Payment
- Orders must be placed through the Site and payment completed via SumUp’s secure payment processing.
- Payment methods accepted will be those displayed on the Site.
- Prices displayed include VAT where applicable but exclude shipping costs unless stated.
- We reserve the right to refuse or cancel orders in cases of suspected fraud, errors, or breaches of these Terms.
4. Cancellation and Returns
4.1 Right to Cancel
- You have the right to cancel your order within 14 calendar days starting the day after you receive your product(s).
- To cancel, you must notify us in writing (email preferred) within this period.
4.2 Return Conditions
- Returned products must be unused, unwashed, unaltered, and in their original packaging with all tags intact.
- You must obtain our written consent before returning any goods. Unauthorised returns will be rejected.
- Return shipping costs are the responsibility of the customer unless the product is faulty.
4.3 Non-Returnable Items
- Custom or personalised products are final sale and cannot be returned or cancelled except in case of defects.
- Products that have been used, damaged by the customer, or altered are non-returnable.
4.4 Refunds
- Refunds will be processed within 14 days of receipt and inspection of returned goods.
- Refunds will be made using the original payment method.
5. Delivery and Shipping
5.1 Dispatch Time
- We aim to dispatch orders within 2-3 business days of payment confirmation.
- Custom orders may require additional processing time and will be advised separately.
5.2 Delivery Options
- Delivery methods and costs available at checkout; customers may select their preference.
- Estimated delivery times are provided but are not guaranteed.
5.3 Risk and Title
- Risk of loss or damage to products passes to you upon delivery.
- Ownership of the products passes upon receipt of full payment.
5.4 Delivery Issues
- We are not responsible for delays or loss caused by couriers or incorrect delivery details provided by customers.
- Customers must promptly notify us if their order does not arrive within 10 working days of dispatch.
6. Product Information and Use
- We make every effort to display product information accurately.
- Colours and sizes may vary slightly due to screen settings and manual manufacturing processes.
- Iron-on patches may not be compatible with all fabrics or adhesives; application success varies.
- We disclaim liability for any damage caused by improper use, including but not limited to ironing errors or use on unsuitable materials.
- Use of our products is at your own risk.
7. Pricing and Changes
- Prices may be changed at any time without notice.
- Any promotional discounts are valid only for the stated period and cannot be combined unless stated.
8. Intellectual Property
- All content, logos, graphics, and designs on the Site are our property or used under license.
- You may not copy, reproduce, or distribute any content without written permission.
9. Liability
- To the fullest extent permitted by law, we exclude all liability for any indirect, incidental, or consequential damages arising from the use or inability to use our products or Site.
- Our liability for direct losses caused by negligence is limited to the purchase price of the goods.
10. Data Protection and Privacy
- We collect and process personal data in accordance with our Privacy Policy.
- By using the Site or purchasing products, you consent to our collection and use of data as described.
11. Dispute Resolution and Governing Law
- These Terms are governed by the laws of England and Wales.
- Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Miscellaneous
- If any provision is found unlawful or unenforceable, the remainder shall continue in effect.
- We reserve the right to update these Terms at any time; updated versions will be posted on the Site.
13. Contact Us
For any questions or concerns regarding these Terms or your order, please contact us at:
Email: luxdiary2024@gmail.com
Intagram: labo_made
Based in Manchester, United Kingdom